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Customer Success Manager

Important Note: Only shortlisted candidates would be contacted for further discussion

As a customer success manager, you will be responsible for managing customer relationships that promote the retention of our clients. Your job will be to monitor the performance of the solution that we have provided and how it is working.

As a part of this process, you will be expected to provide the sales team with an analytics report of each client’s performance matrix, the engagement level of our solution with clients.

You have to ensure that our clients are satisfied with the services they receive and improve upon areas of dissatisfaction by communicating the same to the relevant team. You will be often providing relevant team members with necessary insights to ensure our clients are getting the necessary support.

Due to the current COVID-19 situation, the candidate can work from home for the duration of this internship. Those who perform well can also be extended a full-time offer in the future.

As a Customer Success Manager, your task will be to supervise customer success and ensure customer retention.

Your Roles & Responsibilities as a Customer Success Manager are as follows:

A.) Business Adviser to our clients working towards achieving their business goals.
B.) Manage client relationships.
C.) Goal-oriented and data-driven to actively track the performance of our solutions that we have implemented and drive ROI for clients while communicating the same to the sales team.
D.) Analyze customer data analytics to improve the end-user experience.
E.) Working with cross-functional teams, internal and external with ease and drive them towards a common goal.
F.) Provide user experience and solutions, guiding the team to build the right conversational experiences to solve client issues.
G.) Keep up with the trends in the industry and platform capabilities of the competition.
H.) Manage all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timely manner.
I.) Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.

Requirements:

A.) Exceptional level of communication skills, both being verbal and written, along with commonsense.
B.) Analytical and data-driven with the ability to deal with multiple stakeholders.
C.) Demonstration of good product and consumer thinking during candidate career.
D.) Basic tech skills especially knowledge of python will be a plus.
E.) Eagerness to learn new technology.
F.) Critical thinker and problem-solving skills.
G.) Good time-management skills.
H.) Great interpersonal and communication skills.

Freshers would be preferred.

Qualification:
We expect the candidate to have successfully completed graduation with good grades and without backlogs from a decent institution.

Key Benefits:

A.) Get a chance to shape your career in one of the fastest-growing spaces - Artificial Intelligence, Machine Learning, and other new-age technologies.
B.) Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc. and understand their business model and operations.
C.) Work in a startup environment and learn the nuances of a full-stack Enterprise Sales and Customer Success, and get branding of Fortune 500 companies!