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Job Profile: Senior Manager - Quality Assurance
Important Note: Only shortlisted candidates would be contacted for further discussion
About the role
About the company:
Cogno AI by AllinCall is an Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels.
We work with 45+ large Enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla Group, Bajaj Group, etc).
Position Description:
This position will play a primary role in planning, implementing, leading and executing all aspects of Quality and Testing for our future and current. The role requires hands-on QA expertise, ability to take initiative and develop and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test and utilize the given team of testers in the best possible manner.
Job Responsibilities:
-Establish and evolve a formal QA process, ensuring that the team is using industry-accepted best practices.
-Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
-Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
-Lead and mentor a team of Junior testers, as well as manage outside contract testers.
-Develop and execute test cases, scripts, plans and procedures (manual and automated).
-Diagnose defects and track them from discovery to resolution.
-Partner with engineering teams to stay informed of new technologies being introduced and to ensure that system components are designed for testability.
-Respond to all requests from team members in a timely professional manner.
Skills and Experience:
-3+ years’ experience in the software quality field including prior hands-on quality engineering experience.
-Demonstrated experience in developing and executing test cases, scripts, plans and procedures to support various development methodologies.
-Familiarity with entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity).
-Understanding of multi-tier web application architecture and deployment.
-Understanding of existing QA best practices and methodologies to design, implement and automate processes.
-Prior success using a metrics-driven approach and closed-loop feedback to improve software deliverables and improve predictability and reliability of releases.
-Detailed and effective written communication skills for documenting the features tested and bugs found.
-Highly organized, detail oriented, extremely responsive and able to prioritize a large number of tasks.
-Self-motivated, works well independently and with others.
Kindly note: The candidate must make necessary adjustments for a laptop/desktop to work on due to the current work from home situation.
Some further details about the Job:
Location
Powai, Mumbai (Currently remote work due to the COVID-19 Pandemic, until Company decides to operate from Mumbai Office after the pandemic subsides).